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Logo of Vantage Property Restoration, a company specializing in disaster cleanup for water, fire, mould, storm, and biohazard damage.

Available 24/7

Team handling waste bags responsibly, representing compliance with environmental and legal standards

Legal & Privacy

Website Terms of UsE

1. Introduction

 

This website is owned and operated by Vantage Property Restoration Inc. ("Vantage," "we," "us," or "our"). The terms "you" and "your" refer to the user of our website. By accessing or using this website, you agree to comply with and be bound by these Terms of Use (the "Terms") and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you are not authorized to access this website or use its services.

 

These Terms are to be read in conjunction with any additional terms, conditions, or disclaimers provided on specific pages of our website. Vantage reserves the right to update or amend these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of our website following any changes constitutes your acceptance of those changes.

 

2. About Vantage and This Website

 

This website is owned and operated by Vantage. Vantage provides property restoration and maintenance services, specializing in water, fire, storm, and mould damage remediation, among other offerings. This website serves as a platform to:

  • Inform users about our services, expertise, and areas we serve.

  • Provide resources for clients seeking restoration or maintenance services.

  • Allow users to contact us, request information, or schedule consultations.

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The content provided on this website is for informational purposes only and does not constitute professional advice. While we strive to ensure accuracy, Vantage makes no guarantees about the completeness, reliability, or timeliness of the information provided.

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3. General Conditions
 

Vantage reserves the right to:

  1. Modify, suspend, or discontinue any aspect of this website at any time without notice.

  2. Restrict access to certain parts or features of the website to users who have not registered or do not meet specified criteria.

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You agree that Vantage will not be liable to you or any third party for any modification, suspension, or discontinuance of the website or any service offered through it.

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4. Acceptable Use
 

By accessing this website, you agree to use it for lawful purposes only and in accordance with these Terms. Prohibited uses include, but are not limited to:

  1. Engaging in any activity that violates applicable laws or regulations.

  2. Transmitting or uploading harmful code, viruses, or any material that may disrupt the operation of the website.

  3. Attempting to gain unauthorized access to Vantage systems, data, or user accounts.

  4. Misrepresenting your identity or affiliation with any person or organization.

  5. Collecting or storing personal data of other users without their consent.

  6. Using the website for any commercial purpose not expressly permitted by Vantage.

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5. Intellectual Property Rights
 

All content on this website, including but not limited to text, graphics, logos, images, audio clips, videos, and software, is the property of Vantage or its licensors and is protected by copyright, trademark, and other intellectual property laws.

 

You are granted a limited, non-exclusive, non-transferable license to access and use the content on this website for personal, non-commercial purposes. You may not:

  1. Copy, modify, reproduce, distribute, or create derivative works of any content without prior written consent from Vantage.

  2. Use any content in a manner that infringes on the intellectual property rights of Vantage or any third party.

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6. Links to Third-Party Websites
 

This website may include links to third-party websites for your convenience. Vantage does not endorse, control, or assume responsibility for the content, privacy practices, or terms of use of these external sites. Accessing third-party websites is at your own risk, and Vantage is not liable for any loss or damage resulting from your use of such websites.

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7. Disclaimer of Warranties
 

This website is provided "as is" and "as available" without any representations, warranties, or conditions of any kind, either express or implied, including but not limited to:

  1. The accuracy, completeness, or reliability of the content.

  2. The uninterrupted or error-free operation of the website.

  3. The absence of viruses or other harmful components.

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To the maximum extent permitted by law, Vantage disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

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8. Limitation of Liability
 

To the fullest extent permitted by law, Vantage will not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of this website, even if Vantage has been advised of the possibility of such damages. This includes, but is not limited to:

  1. Loss of data, revenue, or profits.

  2. Service interruptions or website errors.

  3. Damage to your computer system or device caused by accessing the website.

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9. Indemnification
 

You agree to indemnify, defend, and hold harmless Vantage and its affiliates, officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of this website, violation of these Terms, or infringement of any rights of a third party.

 

10. Privacy
 

Your use of this website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this website, you consent to Vantage's data collection and use practices as described in the Privacy Policy.

 

11. Social Media Links
 

This website may include integrations or links to social media platforms. By interacting with these platforms through our website, you acknowledge that such interactions are subject to the terms and privacy policies of the respective platforms. Vantage is not responsible for the content, policies, or practices of these third-party platforms.

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12. SMS Communications

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Vantage sends critical disaster restoration service updates, and technician location information to customers who have opted in to receive SMS notifications from Home Maintenance & Repair Inc. 

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You can cancel the SMS service at any time. Simply text "OUT" in reply to any of our SMS messages to unsubscribe. Upon sending "OUT," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

 

If you experience issues with the messaging program, reply to any of our SMS messages with the keyword HELP for more assistance, or reach out directly to info@vantagerestore.com or our toll-free number.

 

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. For questions about your text plan or data plan, contact your wireless provider.

 

13. Governing Law
 

These Terms and any disputes arising out of or related to your use of this website are governed by the laws of the Province of Ontario, Canada, without regard to conflict of laws principles. Any legal action or proceeding must be brought exclusively in the courts of Ontario.

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14. Termination of Use
 

Vantage reserves the right to terminate or suspend your access to this website, without notice, for any violation of these Terms or any unlawful or unauthorized use of this website.

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15. Entire Agreement
 

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vantage regarding your use of this website. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

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16. Contact Us
For questions or concerns about these Terms of Use, please contact us at:

Privacy Policy

Effective Date: January 2025

 

1. Introduction
 

At Vantage Property Restoration Inc. (“Vantage,” “we,” “us,” or “our”), protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. It also explains your rights and how you can exercise them.

 

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

 

2. Scope
 

This Privacy Policy applies to personal information collected through:

  • Our website (www.vantagerestore.com)

  • Communications with us via email, phone, or in person

  • Any related interactions as part of our business operations

 

This Privacy Policy is governed by Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

 

3. What Information We Collect
 

We may collect the following types of personal information:

 

1. Contact Information

  • Name

  • Address

  • Email address

  • Phone number

 

2. Service Information

  • Details about the property or service requested

  • Insurance information (if applicable)

 

3. Payment Information

  • Billing address

  • Credit card or other payment details (processed securely through a third-party payment provider)

 

4. Browsing Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring URLs

  • Time spent on our website and pages visited

  • Cookies (see Cookies and Tracking Technologies below)

 

5. Employment Information

  • Resumes and job applications, including work history and qualifications (for applicants only)

 

4. How We Collect Information
 

We collect information in the following ways:

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  1. Directly From You: When you fill out forms, request a service, or communicate with us.

  2. Automatically: Through cookies, web beacons, and similar technologies during your interaction with our website.

  3. From Third Parties: Insurance providers, adjusters, or other service partners when you authorize them to share information with us.

 

5. How We Use Your Information
 

We use your personal information for purposes including, but not limited to:

 

  1. Providing Services: To respond to inquiries, provide quotes, schedule services, and complete transactions.

  2. Customer Support: To communicate with you about your inquiries, requests, or ongoing services.

  3. Payment Processing: To process payments securely.

  4. Marketing and Communications: To send you information about our services, promotions, and updates (you can opt out at any time).

  5. Improving Website Functionality: To analyze trends, monitor site performance, and enhance your user experience.

  6. Compliance: To meet legal and regulatory obligations.

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6. How We Share Your Information
 

We may share your personal information with:

  1. Service Providers: Contractors, insurers, payment processors, and other third parties who assist us in providing services.

  2. Law Enforcement or Regulators: When required by law or to protect our legal rights.

  3. Successors or Assigns: In the event of a merger, sale, or acquisition, your information may be transferred to a new entity.

  4. Third-Party Analytics Providers: Such as Google Analytics, for monitoring and improving our website.

 

We do not sell or rent your personal information to third parties.

 

7. International Transfers
 

Some service providers (e.g., Google Analytics) store data outside of Canada, including in the United States. These providers are required to comply with applicable Canadian privacy laws and contractual obligations to protect your personal information.

 

8. Cookies and Tracking Technologies
 

We use cookies and other tracking technologies to:

  1. Improve website functionality

  2. Customize user experiences

  3. Analyze site traffic

  4. Deliver targeted advertisements

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Types of Cookies We Use:

  1. Essential Cookies: Required for website functionality.

  2. Performance Cookies: Measure and improve website performance.

  3. Marketing Cookies: Deliver ads tailored to your interests.

 

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.

 

Google Analytics
We use Google Analytics to collect anonymized data about your interactions with our website. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.

 

9. Your Rights
 

You have the following rights regarding your personal information:

  1. Access: Request access to the personal information we hold about you.

  2. Correction: Request corrections to any inaccurate or incomplete information.

  3. Deletion: Request that we delete your personal information, subject to legal or business requirements.

  4. Objection: Object to the processing of your information for specific purposes.

  5. Withdrawal of Consent: Withdraw consent for certain uses of your information at any time.

 

To exercise these rights, please contact us at info@vantagerestore.com. We may require proof of identity before fulfilling your request.

 

10. How We Protect Your Information

 

We implement reasonable security measures, including:

  • Encryption of sensitive information

  • Access controls and secure authentication

  • Regular monitoring and updating of systems

 

However, no method of data transmission or storage is entirely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

 

11. Social Media Integrations

 

Our website may include links to social media platforms such as Facebook, LinkedIn, and Instagram. Interactions with these platforms are subject to their respective privacy policies. Vantage is not responsible for the practices of third-party platforms.

 

12. Retention of Personal Information

 

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. When no longer needed, we securely delete or anonymize the information.

 

13. Children’s Privacy

 

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

 

14. Changes to This Policy
 

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

 

15. Contact Us
 

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

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This Privacy Policy reflects our commitment to protecting your personal information and complies with applicable Canadian privacy laws.

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